Collins Hotel and Hospitality English
Author : Mike Seymour
Publisher : Collins
Total Pages : 160
Release : 2012-01-05
ISBN 10 : 0007431988
ISBN 13 : 9780007431984
Language : EN, FR, DE, ES & NL

Collins Hotel and Hospitality English Book Description:

This unique self-study course is for elementary-level adults who need English for the hospitality industry, such as workers in hotels and restaurants. Ideal for front-line staff who need to communicate confidently in English to maintain good customer relations. 24 compact units cover a wide range of practical scenarios, such as meeting and greeting guests, taking orders at breakfast and at the bar, handling guest complaints and dealing with guest requests. 4-page unit includes an easy-to-follow photo story that deals with the topic of the unit and introduces key functional language. The pocket-sized course book also contains vocabulary lists for quick reference, practical examples of typical emails, an answer key and a pronunciation guide to further aid the self-study learner. The audio CD provides valuable listening practice to accompany each unit.


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